Privacy Policy

Last Updated: December 2025

1. Information We Collect

We collect information that you provide directly to us when you create an account, upload designs, or communicate with us. This includes:

• Name and contact information
• Embroidery designs and technical specifications
• Billing and payment details (processed securely via 3rd party providers)
• Company information

2. How We Use Your Data

Your data is used solely to provide and improve our services:

• Processing your digitizing and sample orders
• Providing technical support and order updates
• Improving our digitizing algorithms and machine pathing
• Complying with legal obligations

3. Design Confidentiality

Under no circumstances do we sell or share your proprietary designs. Your artwork remains your intellectual property. Our internal team only accesses your files to perform the requested digitizing and stitching services.

4. Data Security

We implement industrial-grade security measures to protect your digital designs and personal information. This includes SSL encryption, secure server environments, and restricted access protocols.

5. Your Rights

You have the right to access, correct, or delete your personal data. You can manage most of this directly through your user dashboard, or contact us for assistance.